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the product and also complains. Therefore, it is important to understand the reason for the dissatisfaction and find the best solution. Failure or delay in delivery The buyer is already waiting for the delivery of the products purchased online. When they are late, irritation takes over. And when the customer receives the wrong product, he may become even more frustrated. Therefore, companies must be very careful with the delivery time and allow the customer to follow the steps until receiving the product. Difficulty of exchange or return It should be easy for the customer who realizes they have chosen the wrong size or changed their mind about a purchase to exchange or return the product.
If you do not find clear information about this or have Israel WhatsApp Number List problems with this process, complaints arise, with good reason. Having to repeat your problem to different attendees Here the complaint comes from problems in the service itself. Therefore, keep in mind the importance of serving a dissatisfied customer well. In this case, it is a common situation: the need to repeat the problem for collaborators in different areas of the company , who probably do not have customer data integration . First contact without solution The customer expects to resolve their problem as soon as possible, if possible at the first contact.
If this does not happen, dissatisfaction will accumulate, even if the solution to the problem requires more time to be addressed. Lack of monitoring If the first contact is not resolved, the customer must have a quick response and the company cannot be passive and simply wait for the customer to return. It is the customer service team that must be proactive, without delay, to provide a response . Even if you have not yet resolved the client's need, it is important that you be transparent and generate fluid communication about the situation.
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發表於 2024-2-25 19:43:00